Refund Policy

We accept returns on standard (non-custom) fins within 14 days of delivery, in line with UK consumer law.

Eligibility for Returns
To be eligible for a return:

• Items must be unused and in original condition

• Proof of purchase is required

Customers are responsible for return shipping costs unless the item is faulty.

Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be processed within 5–10 working days to your original payment method.

Custom / Bespoke Fins
Due to the personalised nature of custom fins, these items are non-refundable and non-returnable, unless faulty.

Faulty or Damaged Items
If your item arrives damaged or develops a fault:

• Contact us within 48 hours of delivery for damage

• Or within the 6-month warranty period for faults

We may request photos before offering a repair, replacement, or refund.